The history gets lost
Repairs live in messages, on paper and in the memory of whoever was on shift that day. When the cold room fails again, nobody knows what was done, who did it or what it cost.
Equipment maintenance for hospitality
Every machine with its history. Every fault with someone in charge.
Dossivue is the maintenance app for restaurants, hotels and bakeries: your team reports a fault from their phone, whoever fixes it leaves a work report, and management sees the condition and cost of every machine.
Nothing to install: it works in the browser on a phone, tablet or computer.
What it solves
Three problems that come up in almost every kitchen, bar and bakery.
Costs stay invisible
Loose invoices and quotes buried in email make it hard to know what each machine costs to keep running, and whether to repair it or replace it.
Everything is chased on WhatsApp
Fault reports, approvals and suppliers get mixed up with every other conversation. Nothing is assigned to anyone and nothing is ever closed.
All your maintenance in one place
Real Dossivue screens, with sample data.
A record for every machine, with a QR label
Every machine has a permanent reference with its details, photos, history of faults and work, invoices and location. The QR label stuck on the machine opens its record on a phone.
Floor plan in 2D and 3D
Your equipment placed on the floor plan, with one colour per condition: at a glance you see what works, what needs attention and what has broken down.
Faults and work reports with approval
Whoever spots the problem reports it in seconds. Whoever fixes it leaves a written report, with photos when needed, and management reviews it before it counts as done.
Tasks and routine maintenance
Tasks with a person and a due date, checks that repeat every day, week or month without anyone having to remember to create them, and a personal reminder list.
Suppliers, invoices and costs
Quotes, invoices, payments and contracts linked to each machine and each supplier, with the monthly and yearly maintenance budget. You can share a machine record with a technician through a link that expires.
Team chat and inbox
Chat groups for the team and an inbox with each person's notices. Type a machine reference in a message and it links to that machine's record.
Export to Excel
Download an Excel file with the inventory, the log of faults and work, and the notes whenever you like: to review it calmly, share it or keep it on file.
Roles and permissions
Administration, management, maintenance managers and employees: everyone sees and does what their role allows, and the team's work waits for management approval.
On every phone in your team
Dossivue works in the phone's browser: there is nothing to install from an app store, and it can be added to the home screen like an app. Scanning a machine's QR label opens its record, and from there a fault is reported in a few seconds.
How it works
Getting started is simple: the longest part is the inventory, and we do it with you.
We map your equipment and premises
We take the equipment inventory with you, draw the floor plan and prepare the QR labels.
The team reports from their phones
Everyone signs in with their own account. To report a fault, they scan the machine's QR code or find it in the app.
Management sees condition and costs
What has broken down, what is waiting for approval, which tasks are pending and how much has been spent this month.
Your data, kept separate and protected
Dossivue holds information about your team and your suppliers. This is how we look after it.
A separate copy for each company
Each company has its own copy of Dossivue and its own database, kept apart from everyone else's.
A server in the European Union
The app runs on a server in France, and the connection is always encrypted (HTTPS).
Backups every night
Every night a full backup is made, encrypted before it leaves the server and stored in the European Union.
Role-based access
Everyone signs in with their own username and password, and only sees what their role allows.
A data processing agreement
We sign with each company the data processing agreement that the GDPR requires.
Your data is yours
You can download it to Excel whenever you like, and if you leave the service we hand it back to you.
Pricing
One licence per restaurant, not per person. Setup and support depending on what you need.
1 · Licence
Dossivue All included
€39 a month per restaurant
or €390 a year: two months free
What is included
- Up to 15 users
- Every feature
- Your own address and database
- EU server, encrypted
- Encrypted nightly backup
- Updates included
- QR labels
- Excel whenever you like
- Phone, tablet and computer
- Email support
More than 15 people? €2 per user a month, or the 30-user plan at €59 a month.
2 · Setup one-off payment
On your own
Free
or €99 with a one-hour video call
What is included
- Access from day one
- You enter the equipment and the floor plan
- Optional video call to answer your questions
Setup
€450
one-off payment
What is included
- You send us the list of equipment, the photos and the floor plans
- We enter everything into your Dossivue
- We draw your floor plan
- We create your team's accounts
- We send you the QR labels as a PDF, ready to print
We do it all
Turnkey
from €1,200
up to 100 machines · €8 for each extra one
What is included
- We visit your premises
- We record every machine with photos
- We draw the floor plans
- We check that nothing is missing
- We train your team
- One month of fine-tuning included
3 · Monthly support optional
Support
€79
a month
What is included
- 2 hours of our work a month
- Adding and changing equipment, accounts and floor plans
- Help for your team when they need it
We look after it
Management
€179
a month
What is included
- 5 hours of our work a month
- We keep your Dossivue up to date for you
- Everything in the Support plan
Extra hour: €45. Hours you do not use can be used the following month.
Example: a restaurant with about 100 machines and 15 people, turnkey setup and support: €2,538 the first year · €1,338 after that. Prices are a guide. VAT not included.
Frequently asked questions
Does it work on a phone?
Yes. Dossivue works in the browser on any current phone, tablet or computer, with nothing to install. On a phone it can be added to the home screen to open like an app. Notices arrive inside the app; we do not send emails or notifications outside it.
Does it need Wi-Fi?
It needs an internet connection, over Wi-Fi or mobile data. That also means it works away from the premises: for example, so management can review the day from home.
Which languages is it in?
Spanish and English. Everyone chooses their own language.
Who sees what?
It depends on the role. Employees see the equipment, their tasks and what they have reported themselves, but not costs or invoices. Maintenance managers handle the work and the suppliers. Management approves, sees the costs and manages the team's accounts.
How is the data protected?
Each company has its own copy and its own database, on a server in France with an encrypted connection. An encrypted backup is made every night. The app also limits password attempts and ends sessions after a day without activity.
Can I take my data with me?
Yes. You can download an Excel file with the inventory, the log of faults and work, and the notes at any time. If you leave the service, we return your data and then delete it, as the data processing agreement sets out.
How long does it take to get started?
It depends on how much equipment and how many premises you have. First we take the inventory and draw the floor plan with you; then there is a training session with the team. In the demo we give you a concrete timeline.
How does pricing work?
A licence of €39 a month per restaurant (up to 15 users), a one-off setup (free, €450 or from €1,200, depending on how much we do) and, if you like, a support plan from €79 a month. Prices are a guide and exclude VAT.
Shall we bring order to your maintenance?
Tell us about your equipment and premises, and we will show you Dossivue with examples from your kind of business.